TeamDynamix Ranked #1
in IT Service Management

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The Importance of Customer Voice

Peer reviews provide insights into how ITSM vendors and their products meet user expectations. By evaluating insights from actual end-users, companies can better understand what to look for in selecting their IT Service Management / ITSM solution. Key factors for the top ranking: Business Value, Usability and a Strong Emotional Footprint.

"The TDX IT Service Management (ITSM) implementation is the smoothest we’ve had for any software or product in my 20-year history."

- Info-Tech Review

Thank you to our customers for voting us
The number #1 ITSM tool two years in a row

Discover how efficient your team could be:


ITSM Platform


Likely to Renew




Enables Productivity

IT Service Management / ITSM Platform

Take IT Service Management to new heights with an easy-to-use, no-code platform. Improve your help desk or service desk with better response time, self-service, and full support for ITIL. Manage help desk, service desk, incidents/tickets, problems, changes and assets all in one platform with Project Portfolio Management. Combine ITSM software with Project Portfolio Management for better use of service desk and IT resources.

Support for ITIL

With full support for ITIL with the management of incidents/tickets, problems, changes and assets. Combine ITSM software with Project Portfolio Management for a complete work management solution.

Ticketing/Service Desk

Run a service desk that has fast routing, the ability to group tickets and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place.

IT Asset Management

Stay on top of replacement costs, refresh cycles and contract renewals. IT Service Management with asset management allows technicians to be more efficient and accurate in diagnostics and support.

Workflow & Automation

Easily use a visual map without any coding or scripting. For organizations requiring sophisticated orchestration, combine with iPaaS with automation for ecosystem connectivity.

Project Management

Operate within the ITIL framework, while also adopting best practices in service desk/help desk management. View all tickets and project work in one place. Detailed specific project tasks, risk alerts and ticket queue.

Dashboard Reporting

IT Service Management software with easily built dashboards and reports. Track ticket queues, service desk/help desk workload, SLA’s, project tasks, team performance, project risk alerts, and more.

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