When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place.
Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals. ITSM with Asset Management allows technicians to be more efficient and accurate in diagnostics and support.
A codeless platform means that you can quickly deploy a branded and highly functional support portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base that contemplates crowdsourced feedback.
You can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place – click into specific assigned project tasks, watch risk alerts and ticket queue.
With transparency at the core, IT Service Management (ITSM) allows you to easily build dashboards and reports. Track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.
It is critical to have a strong antivirus and anti-malware solution, the ability to monitor its effectiveness, and be smart about backup to thwart ransomware attempts, TeamDynamix IT Service Management offers out-of-the-box integrations