Improving IT Maturity

Improving IT maturity is top of mind for many IT professionals in the Public Sector. HDI has outlined vital steps any organization can take to move up the maturity ladder.

HDI Toolkit

Maturity matters because it shows the capability of IT and IT service management organization to serve as a ready, willing, and able partner to achieve business or organizational goals in a stable and predictable way. In general, states of maturity move from the chaotic to optimized in defined steps according to the model.

Reduce Drain on IT Team

A single platform approach for enterprise service & project management can reduce the need to manage multiple disjointed platforms.

Improve Workflow

One integrated enterprise service management platform allows work to flow from HR to IT to Facilities without sending information in / out of different platforms.

Be Nimble

One easy-to-use, codeless enterprise service platform means that you can quickly spin up new applications as needed – track activity, support a project, gather and share information.

One Platform

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together. With one platform, you can easily see all of your resources in one place.

No Scripting / No Coding

Easily create workflows and automation to make your life easier. Extend usage for Enterprise Service Management (ESM) without any technical resources.

Ranked #1

Voted #1 ITSM platform in Info-Tech software reviews — top vendor for support, top vendor for emotional footprint - find out why.

Move up to an ITSM platform that reduces headaches and chaos while helping you deliver more value, faster.


“I have my own CIO dashboard. In one look I can see any negative survey and then pivot to look at any project that needs my attention. That’s the wow factor. The pieces coming together in a single pane, for me as a leader to be able to manage and support our organization.“

Frank Fear
CIO, Covenant Health
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